Planning a car rental and want to avoid stress, delays, or extra costs? Whether you choose a car rental at Krakow Airport or in another city, there are a few key things you should always keep in mind.
Below you’ll find the most important tips to ensure your car rental experience is smooth and hassle-free.
1. Provide a correct phone number
This is absolutely essential.
Your phone number is needed to:
- confirm your booking,
- contact you after arrival (e.g. at the airport),
- arrange the exact car pick-up location,
- assist you in case of any issues.
👉 Even one wrong digit can result in your car not being delivered at all.
✈️ 2. Be available after arrival
If you choose a car rental at Krakow Airport, remember to:
- keep your phone turned on,
- answer calls (also from unknown numbers),
- make sure your battery is charged.
For late-night pick-ups, phone contact is often the only way to connect with the driver.
🌙 3. Check customer support working hours
Many companies offer pick-ups outside standard hours, but:
👉 the hotline is not always available 24/7.
So make sure to:
- check customer support hours,
- save the contact number in advance,
- not assume someone will answer during the night.
🔑 4. Read the pick-up instructions carefully
This is one of the most commonly ignored steps.
Instructions usually include:
- access codes,
- entry details (e.g. intercom, key button, code),
- exact location,
- step-by-step pick-up process.
👉 Skimming through instructions may result in not being able to access your car despite having a reservation.
⏰ 5. Be on time
When it comes to car rental – especially at the airport:
- stick to the agreed time,
- inform about any delays (e.g. delayed flight),
- don’t assume the driver will wait without contact.
💳 6. Prepare your documents and payment
Before pick-up, make sure you have:
- a valid driving licence,
- an ID or passport,
- a payment card (if required).
Missing any of these may prevent the car from being released.
⚠️ 7. Avoid the most common mistakes
The most frequent issues in online car rental include:
- incorrect phone number,
- no contact with the customer,
- not reading instructions,
- low or dead phone battery,
- arriving late without notice.
🚗 Summary – stress-free car rental
If you want your car rental in Krakow or at the airport to go smoothly:
✔ double-check your contact details
✔ keep your phone available
✔ read instructions carefully
✔ be on time and communicate
Simple things that make a huge difference.
